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About Us

Oye Pansari(A Unit of VIPI FOOds)

VIPI Foods, a company incorporated under Indian Companies Act, 1956 and having registered office at B-52, Jhilmil Colony, Delhi – 110095 is the registered owner / License of the website dealing in retailing of food and non-food products.


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website through computer, tab or mobile or through any

electronic aid that support the Website.


Your use of the Website and services and tools are governed by the following terms and conditions (Terms of Use) as applicable including the policies which are incorporated, amended from time to time. By use of the Website you shall be contracting with VIPI Foods and all such terms and conditions including the policies constitute your binding obligations, with VIPI Foods.


For the purpose of these Terms of Use, wherever the context so requires or shall mean any natural or legal person who has agreed to become a buyer through the Website by providing Registration data while registering on the Website / Mobileapp as Registered User using the computer systems/tab or mobile application. VIPI Foods allows the user to surf the Website / Mobileapp or making purchases after registering on the Website / Mobileapp. The term shall mean VIPI Foods.


When You use any of the services provided by us through the Website / Mobileapp, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, amendments, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove any portions of these Terms of Use, at any time without any prior notice to you. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website / Mobileapp following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website / Mobileapp.


Services overview

As part of the registration process on the Website / Mobile app, VIPI Foods may collect the following details personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, present and permanent address, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. Eligibility Services of the Site would be available to only select geographies in India. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use the Site. If your age is less than 18 years they you should not register as member.


License & Site access

VIPI Foods grants you a limited sub-license to access and make personal use of this Website / Mobileapp and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of VIPI Foods. The Website / Mobileapp and its source code is exclusive property of VIPI Foods. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of VIPI Foods. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of VIPI Foods and its

affiliates without express written consent. You may not use any meta tags or any other hidden utilizing the Site’s or VIPI Foods name or trademarks without the express written consent of VIPI Foods. Any unauthorized use terminates the permission or license granted by VIPI Foods.


Account & Registration Obligations

All User/ You/shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the Website / Mobileapp. By agreeing to the terms and conditions, the you/ User /shopper agrees to receive promotional communication upon registration. The customer can opt out by contacting the customer service.



All the products listed on the Website / Mobileapp will be sold at competitive price . The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. The prices of most of the products do fluctuate on a periodical basis. Prices prevailing at the time of delivery is the final pricing and additional charges will be collected or refunded as the case may be at the time of the delivery of the order. The sale of products listed on the Website / Mobileapp is subject to availability. VIPI Foods shall not be held liable in case, the product chosen by You cannot be supplied for the reasons beyond VIPI Foods control.


Order Limit

A customer is eligible to place 3 live orders.

A customer cannot place 4th order if his 3 orders are still pending.

Live orders refer to all those orders which are not delivered.

Single customer can place 3 different orders at once.


Cancellation by Site / Customer

You as a customer can cancel your order at least 6 hours before the start time of your delivery slot, you can simply call our customer care centre request this change. Refunds will be credited to your account. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website / Mobileapp, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by VIPI Foods for redelivery shall be claimed from you.


That you will use the services provided by the VIPI Foods, Stores/Website/Mobileapp, its affiliates, consultants and contracted companies, are for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.


You will provide authentic and true information in all instances where such information is requested of you. VIPI Foods reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated Website/Mobile apps without prior intimation whatsoever. That you are accessing the services available on this Website/Mobile app and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the items description. You may not use the Website/Mobile app for any of the following purposes:


Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.


Gaining unauthorized access to other computer systems.

Interfering with any other person use or enjoyment of the Website/Mobile app. Breaching any applicable laws; Interfering or disrupting networks or web Website/Mobileapp connected to the Website, Mobileapp Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.



We have made every effort to display the products that appear on the Website/Mobile app as accurately as possible. However, as the actual image you see will depend on your monitor/gadget screen, we cannot guarantee that your gadget’s display of any color will be accurate.


Modification of Terms & Conditions of Service

VIPI Foods may at any time modify the Terms & Conditions of Use of the Website/Mobileapp without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Website/Mobileapp.


Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by VIPI Foods and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi. The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.


Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Website / Mobileapp or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the & Comments) shall be and remain the property of VIPI Foods.


Such disclosure, submission or offer of any Comments shall constitute an assignment to VIPI Foods of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, VIPI Foods owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.


VIPI Foods will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. VIPI Foods is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website / Mobileapp will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website / Mobileapp will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam.


VIPI Foods does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website / Mobileapp. You grant VIPI Foods the right to use the name that you submit in connection with any Comments.


You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify VIPI Foods and its affiliates for all claims resulting from any Comments you submit. VIPI Foods and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


Copyright & Trademark

VIPI Foods, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website / Mobileapp Access to this Website / Mobileapp does not confer and shall not be considered as conferring upon anyone any license under any of VIPI Foods or any third party's intellectual property rights.


All rights, including copyright, in this Website / Mobileapp are owned by or licensed to VIPI Foods. Any use of this Website / Mobileapp or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of VIPI Foods.


You may not modify, distribute or re-post anything on this Website / Mobileapp for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of VIPI Foods, its affiliates, its partners or its suppliers.


All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website / Mobileapp. Access to this Website / Mobileapp does not authorize anyone to use any name, logo or mark in any manner. References on this Website / Mobileapp to any names, marks, products or services of third parties or hypertext links to third party Website / Mobileapp or information are provided solely as a convenience to you and do not in any way constitute or imply VIPI Foods endorsement, sponsorship or recommendation of the third party, information, product or service. VIPI Foods is not responsible for the content of any third party Website / Mobileapp and does not make any representations regarding the content or accuracy of material on such Website / Mobileapp.


If you decide to link to any such third party Website / Mobileapp, you do so entirely at your own risk. All  materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or  downloads, video clips and written and other materials that are part of this Website / Mobileapp (collectively, the & Contents) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website / Mobileapp for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website / Mobileapp or any related software.


All software used on this Website / Mobileapp is the property of VIPI Foods or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website / Mobileapp may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website / Mobileapp is strictly prohibited.


Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by VIPI Foods, one of its affiliates or by third parties who have licensed their materials to VIPI Foods and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website / Mobileapp is the exclusive property of VIPI Foods and is also protected by Indian and international copyright laws.


Objectionable Material

You understand that by using this Website / Mobileapp or any services provided on the Website / Mobileapp, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website / Mobileapp and any service at your sole risk and that to the fullest extent permitted under applicable law, VIPI Foods and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


Warranties and Liabilities

VIPI Foods shall make no representation with regard to quality, colour, specifications, image, performance, material, ingredients etc. VIPI Foods endeavours to make available the products ‘as is’ where basis. The liability of VIPI Foods is limited to the extent of displaying.



You agree to defend, indemnify and hold harmless VIPI Foods, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inaction, which may result in any loss or liability to VIPI Foods or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.



This User Agreement is effective unless and until terminated by either you or VIPI Foods. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Website / Mobileapp. VIPI Foods may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website / Mobileapp, such termination will be without any liability to VIPI Foods. Upon any termination of the User Agreement by either you or VIPI Foods, you must promptly destroy all materials downloaded or otherwise obtained from this Website / Mobileapp, as well as all copies of such materials, whether made under the User Agreement or otherwise. VIPI Foods right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website / Mobileapp or affect any liability that may have arisen under the User Agreement.


Coupon Usage - Terms & Conditions

No two offers can be clubbed together.

Coupon discount will be only to the maximum amount mentioned in the coupon.

Coupon discount is not applicable to Promotional Items and the value of coupon discount will reduce by proportionate sale amount of Promotional Items.

The Value and Duration of the Coupon may change at the sole discretion of


Cashback Usage - Terms & Conditions

Cashback Offer Will is not valid on (Edible Oil, Baby Food, Liquor, Sugar).

The cashback amount on online purchases will be credited in the wallet within 7 working days.

One mobile number is eligible to get a cashback only once.

Customers can add and get cashback on 2 pieces of the same product per bill except (coffee, tea, butter).

Cashback redeemable will be 10% of the bill value.

The cashback amount may vary depending on the actual MRP/ Selling price of the product at the time of invoicing. 

A customer can avail of this “Super-cash” cashback promo once in the month, if any going on.

Customers can redeem this cashback as 10% on the cart value. (not valid on sugar, edible oil, promotional items)


When your friends can help you reduce the price for your cart #ReferandEarn 

Refer your friends and gain discounts. 

Refer 10 friend and get a voucher of INR 500

Refer 20 friend and get a voucher of INR 1000

Refer 30 friend and get a voucher of INR 1500

Refer 40 friend and get a voucher of INR 2000

Refer 50 friend and get a voucher of INR 2500

Above all, every reference will get you 5% discount off on every purchase worth 1499/- The offer is valid for Best Offers Category only